Shipping policy

Shipping & delivery

We ship Paw & Habit orders to the destinations available at checkout. Available shipping services and any shipping charge are shown before you pay.

Delivery estimates

Delivery timing depends on the item, destination and fulfillment location. Check the product page and checkout for the estimate that applies to your order. Transit estimates are not guaranteed arrival dates. Personalized items also require time to prepare your artwork and make your item; contact us before ordering if you need it for a particular date.

Tracking & separate parcels

We send tracking details when your order ships. Products may ship from different fulfillment partners and arrive in separate parcels. A shipping notification does not necessarily mean every item in your order has shipped.

Address changes & delivery help

Please check your address before paying. For a correction, missing parcel or delivery issue, email hi@pawhabit.co with your order number. We will check the order and carrier status and help you with the next step. Changes may not be possible once an order has been processed.

Damaged or incorrect items

If an item arrives damaged or is not what you ordered, contact us with your order number and photos of the item and packaging so we can put it right. Please keep the packaging while we review the issue.